CUSTOMER SUPPORT EXECUTIVE

Location:
Coimbatore

Job Function:
BPO / KPO

Job Descriptions:
Understanding the products and services provided by the company.
Preparing company policies and procedures.
Developing training lessons with service delivery systems.
Managing a team of Customer Support Representatives.
Supporting the customer through an email ticketing system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.

Skill Sets:
HINDI(SPEAKING) MUST BE KNOWN AND FLUENT IN ENGLISH