CUSTOMER CARE EXECUTIVE

FRESH MINDZ MANAGEMENT CONSULTANTS

Posted on 22 Dec, 2012 | Viewed: 577 times
10
applicants

Location:
Coimbatore

Job Function:
Others

Job Descriptions:
Detailed Job Description Position Summary Responsible for ensuring customer delight, relationship management and maintaining ambience of the show room. Helps to make shopping a pleasant experience and handles and solves problems faced by customer. Supervision Received and Exercised: Receive general supervision from Associate Store operations Managers. Principal Accountabilities Customer care To interact with customers / clients and guiding them to make the right purchases. To ensure service after sales, and also customer satisfaction. To enlighten the customer of the Schemes running in the store. To help locate a customer in the store. Key Accounts Management Develop and maintain a good relationship with the Key Accounts and thus ensure repeat orders from them. Solving problems of the Key Accounts Customer Relations Management Maintain & Analyze database of Customers. Identify areas of providing customized services to the various categories of customers. Analyzing the feedbacks of the customers and working on improving the service levels. Obtaining and communicating information about new arrivals, designs and demands for different products / designs which are not available in the show room to the Merchandisers. Home Deliveries Developing a System for operation of Home Deliveries Continuously monitor & improve the processes for the smooth operation of Home Deliveries. [ Handles customer complaints Handles customer complaints on telephone. Solves customers’ problems when they approach the Customer help desk. Call:9677788280/6 Email :careers@fmindz.com Position: Chennai

Skill Sets:
good communication

Experience:
Less than 1 Year



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