Detailed Job Description
Responsible for ensuring customer delight, relationship management and maintaining ambience of the show room. Helps to make shopping a pleasant experience and handles and solves problems faced by customer.
Supervision Received and Exercised:
Receive general supervision from Associate Store operations Managers.
To interact with customers / clients and guiding them to make the right purchases.
To ensure service after sales, and also customer satisfaction.
To enlighten the customer of the Schemes running in the store.
To help locate a customer in the store.
Key Accounts Management
Develop and maintain a good relationship with the Key Accounts and thus ensure repeat orders from them.
Solving problems of the Key Accounts
Customer Relations Management
Maintain & Analyze database of Customers.
Identify areas of providing customized services to the various categories of customers.
Analyzing the feedbacks of the customers and working on improving the service levels.
Obtaining and communicating information about new arrivals, designs and demands for different products / designs which are not available in the show room to the Merchandisers.
Developing a System for operation of Home Deliveries
Continuously monitor & improve the processes for the smooth operation of Home Deliveries.
Handles customer complaints
Handles customer complaints on telephone.
Solves customers’ problems when they approach the Customer help desk.
Call:9677788280/6 Email :email@example.com
Less than 1 Year